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Give Feedback

Give Feedback

At Distinctive Options we want you to feel included, accepted and valued.  Importantly we also want you to be heard.

All feedback is welcomed.  Did we do something well?  Did we miss the mark?  Do you have an idea that could improve how we do things?  Do you need to make a complaint?

Feedback will be investigated and you will be notified of the outcome if you choose to provide your contact details. 

You can remain anonymous too if you prefer.  

Feedback and Complaints Policy

Distinctive Options values complaints from people with a disability, families, carers, advocates, service providers and regulators.

read our Feedback and Complaints Policy.

Complaints Management and Response Procedure

Distinctive Options has a comprehensive and regulated procedure in place to respond promptly and effectively to all complaints. 

read our Complaints Management & Response Procedure.

Click here to download Complaint Submission Form

Our feedback process

How to submit your feedback

Online: 

Complete the online form below

By Phone:

Contact us by Phone

(03) 9740 7100

By Mail:

Download the feedback form here. 

Post it to

Distinctive Options

PO Box 41

Sunbury VIC 3429

Use the National Relay Service (NRS)

T: 1300 555 727 TTY: 133 677

Hours 09:00am - 04:00pm Monday to Friday

Distinctive Options recognises that participants and supporters may choose to complain directly to the NDIS Quality and Safeguards Commission at any time. Support to do this can be provided on request. More information is provided online at www.ndiscommission.gov.au/about/complaints

Online Feedback Form

What is your preferred contact method:
What type of feedback would you like to provide?
What area of Distinctive Options is your feedback in relation to?

Contact Us

Interpreter and Assisted Contact

If you do not speak English, or English is your second language, and you need assistance communicating with us, call the Translating and Interpreting Service on 131 450

Teletypewriter (TTY) users phone 133 677 then ask for 9740 7100

Speak and Listen users phone 1300 555 727 then ask for 9740 7100

Internet relay users connect to the National Relay Service then ask for 9740 7100

 

Call Distinctive Options by clicking here

 

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We assist you to fulfil your potential and gain equality in the community

Head Office

40 Macedon Street
Sunbury, VIC 3429

Phone (03) 9740 7100

ABN 89 090 842 470
ACN 090 842 470

Distinctive Options is a
registered charity with the
ACNC

NDIS PROVIDER NUMBER: 44331401

 

Make A Complaint

Our Locations

  • Bairnsdale
  • Greater Bendigo
  • Brimbank
  • Sunbury & Macedon Ranges

Our Services

  • Group Supports
  • Independent Living Supports
  • Supported Employment & Pathways
  • Distinctive Options Experiences
  • Financial Plan Mangement
  • Supported Disability Accommodation

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Distinctive Options acknowledges the traditional owners of country throughout Australia and their continuing connection to land and community. We pay our respect to them and their cultures, and to elders past and present.

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